Wills, Trusts & Probate Feedback Questionnaire

We would appreciate your feedback on how we have handled matters on your behalf. Please fill in the fields below that apply and write any further comments in the space provided.

File Ref

Client Name

Tel

Email

1. How valued you felt as a client?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

2. How well we listened to what you had to say?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

3. How sensitively your matter was handled?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

4. How easy it was to contact the person you wanted to reach?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

5. How easy it was to understand the advice provided and the instructions given to you?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

6. How well you were kept up to date as your matter progressed?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

7. How promptly your matter was completed?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

8. The overall service that you received?
Please select oneVery pleasedPleasedSatisfiedDissatisfiedVery dissatisfied

9. Please provide us with any other comments you would like to make. We would especially welcome any suggestions you may have on how your experience could have been improved

10. Are you happy to take part in a quick online survey regarding our overall service with Feefo/Trustpilot (online review companies)?
YesNo

11. Are you happy for us to publish your comments in this questionnaire on our website, publishing only your first name and home town but no address?
YesNo

Finally, would you like us to contact you about any of the following services offered by Sintons? Please tick the appropriate box.
Wills & Probate
Family/Matrimonial
Trusts & Tax Planning
Other
Other please state

Thank you for taking the time to complete this questionnaire.
Sintons LLP would like to contact you about the services that we have to offer. We would like to keep you informed of any important legal updates that may affect you, your organisation or business, such as our newsletters, legal bulletins and details of relevant training courses or other events you may be interested in attending.
Please confirm that you are happy for Sintons LLP to contact you by:

Email
Telephone
Post

For further details on how your data is used and stored click here to see our Privacy Policy.

You can always change your mind by unsubscribing here.

We will only use your information to handle your enquiry and won’t share it with any third parties without your permission.

[recaptcha]