Complaints Procedure

We aim to conduct your claim to a high standard of professional skill and competence. Whilst we are confident that we will meet this aim, if at any time you are unhappy and consider we are not meeting the standards that you expect then please let the person with primary conduct of your claim know.

If you are not happy with the response you receive then any further complaints or comments should be made to the partner within the appropriate department.

In the event that they are unable to assist, you should contact Alan Dawson, Chairman of Sintons LLP.

If you remain dissatisfied, you may complain to the Legal Ombudsman at:

PO Box 6806




Tel: 0300 555 0333


You can also raise certain concerns with the Solicitors Regulation Authority at:

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN


Tel: 0370 606 2555