Complaints Procedure

We aim to conduct your claim to a high standard of professional skill and competence. Whilst we are confident that we will meet this aim, if at any time you are unhappy and consider we are not meeting the standards you expect then please let the person with primary conduct of your matter or partner within the appropriate department know.

If you are not happy with the response you receive then any further complaints or comments should be made in writing to Alan Dawson, Chairman of Sintons LLP.  We aim to respond to your complaint, in full, within eight weeks of receiving your complaint.  If for any reason, we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.

The Legal Ombudsman may be contacted at PO Box 6167 Slough SL1 0EH.

Website: www.legalombudsman.org.uk

Tel: 0300 555 0333

E-mail: enquiries@legalombudsman.org.uk

Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining occurring; or within one year from when you should have known about or become aware that there were grounds for complaint.

You can also raise certain concerns with the Solicitors Regulation Authority at:

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN

Website: www.sra.org.uk

Tel: 0370 606 2555